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COVID-19 - Update

Important COVID-19 Customer Notice

Following on from the government update on the 22nd September, we wish to clarify our position regarding the wearing of face coverings in our dealerships. 

From the 24th September all our staff working in any retail area of the business will be wearing a face coverings. Also staff entering a customers enclosed space (car or van) to move, drive or carry out work, will also be wearing a face coverings at all times. 

We are also doing our bit to help promote the NHS Test and Trace app and now display posters in each dealership with scannable QR codes - please feel free to use these to 'check-in' upon entering the business.

The wearing of a face coverings in our dealerships by customers remains mandatory in accordance with the governments guidelines. Please ensure you have this in place prior to arrival in the interest of our colleagues and customers safety. If you have forgotten your face covering, don't worry - please inform a member of staff and they will be able to issue you with one.

It is important to note that some of our customers may be exempt from wearing a face covering. The conditions under which this may apply are listed below;

  • Young children under the age of 11
  • Not being able to put on wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • If putting on, wearing or removing a face covering will cause them severe distress
  • If they are travelling with or providing assistance to someone who relies on lip reading to communicate
  • To avoid harm or injury, or the risk of harm or injury, to themselves or others
  • To avoid injury, or to escape a risk of harm, and they do not have a face covering with them
  • To eat or drink, but only if they need to
  • To take medication
  • If a police officer or other official requests they remove the face covering

For further information on current COVID-19 guidelines please visit www.gov.uk/coronavirus.

Added: 28 September 2020

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