Q1 My routine service is due but the dealer has cancelled / closed or I do not want to
risk travelling. What should I do?
A1 During this COVID-19 period if you cannot have the service completed in line with Nissan
Please liaise with your local dealer to carry out the required routine service at the
earliest opportunity. It is expected that due to the current situation the vehicle usage
will be reduced.
Q2 My vehicle needs a warranty repair but the Dealer is closed or I do not want to risk
travelling. What should I do?
A2 If you consider your vehicle is not operating correctly or is displaying a warning light,
please consult the in your vehicle or the NISSAN Drivers Guide App
for further information on your specific concern. Please liaise with your local dealer to
carry out the required warranty repair at the earliest opportunity
A3 If you have a red warning light or have a safety concern regarding the vehicle, you
should stop using the vehicle immediately and contact NISSAN Assistance. Based on
local Government COVID-19 guidelines the vehicle will be recovered to a dealer or to
your home premises until such time as the vehicle can be moved to a dealer.
If you are out of warranty and are no longer covered by NISSAN Assistance the RAC are
able to offer a kerbside membership package or pay on use service giving immediate
cover and support. (Please note: charges will apply).
Q4 My vehicle will run out of warranty before the repair can be completed. How will
A4 Nissan will honour any warranty repairs for customers who have a vehicle which will be
out of warranty before the repair can be conducted.
Q5 I cannot have my vehicle serviced in line with manufactures guidelines. Is my
warranty now invalid?
A5 No, NISSAN will apply their service guidelines flexibly to support our customers in this
difficult time, however please ensure Engine Oil and Engine Coolant levels are
maintained within the normal range. See your or NISSAN Drivers
Guide App for assistance.
Q6 Will I have to pay anything for the warranty repair?
A6 The costs of the required warranty repair on the c
based on the c contractual warranty coverage.
Q7 Will a courtesy vehicle be provided while the dealer is unable to repair the vehicle?
A7 Based on your government guideline, please assess if mobility is absolutely required in
the current situation, it is expected that due to the current situation the vehicle usage
will be reduced. If mobility is required contact your local dealer (where open) or NISSAN
Customer Service for courtesy car availability.
Q8 My vehicle has an outstanding recall campaign. Should I drive it?
A8 If you received notification for a free of charge recall repair, but have not yet made an
appointment with a dealer, then please do so at the earliest opportunity. If dealer
closure has resulted in cancellation of the repair, please re-contact the dealer as soon
as they re-open to schedule the repair.
Q9 When will Nissan return to normal business?
A9 This depends on the development of the COVID-19 situation. Nissan is closely
monitoring the situation and will follow the government guidelines
Q10 Does the Customer have to take their vehicle back to their normal Nissan dealer
to have the repair performed?
A10 No. Customers can contact any open authorised Nissan dealer to arrange for a service
or repair appointment.