Nissan Customer Service Promise
Customer Service Promise

We're committed to providing the highest levels of service and aftercare that you can find. We aim to be clear, transparent and offer you great value with our fixed price service packages.

So, whether you drive an EV, Petrol or Diesel vehicle, you bought it new or used, at a Nissan Dealership or privately, or if you require a Minor or Major service, you'll benefit from Nissan's Customer Service Promises every time you trust us with your vehicle.

Read more about our Customer Service Promise, including how we are helping drive towards a more sustainable future with every service we undertake, and book online at your nearest Nissan Dealership or Authorised Repairer below.

Service with Value

Mobility Solutions

We'll arrange transport for you while your car is with us. Whether you require a courtesy car, a lift home, or dropping off at your place of work, we'll do our best to keep you mobile. Charges and restrictions may apply, please ask for details.

​Continuous Roadside Assistance

In the case of a breakdown or accident, every time you service your vehicle at a Nissan Dealership or Authorised Repairer, you'll benefit from RAC European Roadside Assistance cover right up until your next service is due.

0% Finance On Vehicle Repairs

Swerve the financial worries with 0% APR, spreading the cost of repairs over 1 to 9 months interest free.

Free £200 Insurance Excess Return

Voucher Get £200 off your insurance excess costs if you are involved in a future vehicle accident, no matter who you’re insured with. We’ll look after your repair claim and guarantee to use only Genuine parts. Just activate your voucher online prior to any accident and it is valid for the period shown.

Service with Trust

​Genuine Parts & Expert Technicians

Nissan Genuine parts have been designed specifically for your model and come with a 1-year warranty for added peace of mind. Our expert-trained technicians have attended specialist training courses and know everything there is to know about servicing, repairing & maintaining Nissan vehicles.

​Free Video Health Check

If our trained Nissan technicians identify an issue, they'll film it and email you a personalised video, so that you can make an informed decision on any work that’s required.

​Vehicle Software Updates

Be assured that every time you bring your Nissan in for a service, your vehicle software will be refreshed with the latest standard updates free of charge.

Pay Monthly Service Plans & Warranties

Nissan Service Plans offer the ability to spread the cost of servicing with fixed monthly instalments. Anyone out of warranty can package their servicing and MOT costs, and extend their warranty, with Good-to-Go. Add extra cover such as replacement Brake Pad & Disc cover, with Service Plan Flex.

Sustainable Future

Electric Courtesy Cars

Join the electric revolution by choosing a fully electric courtesy vehicle, subject to availability on the day.

Hazardous Waste Disposable

Our dealers are committed to responsible management of hazardous waste for a more sustainable future.

Dealer Waste Recycling Programs

At Nissan we are taking steps to help build a sustainable future with our dealers via non-hazardous waste and recycling programmes.

Nissan Green Parts

Nissan are contributing to building a more sustainable future by using Genuine Nissan parts, where possible remanufactured and reused.

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