Brindley Complaints Procedure

Our objective is that buying and servicing your car goes as smoothly as clockwork. Occasionally things do go wrong, and we will strive to address any issue or complaint at local level. If things do not go as smoothly as both you and we would hope, and you do have a complaint about the work we have carried out or your purchase, the first point of contact should be the Dealer Principal at the dealership who sold or serviced your car either by phone or by completing this customer contact form.

If this doesn't lead to an outcome you' are happy with, we are pleased to point you to the National Arbitration and Conciliation Service, run by the National Franchised Dealers Association.

Their aim is to help achieve the best possible outcome in situations where a customer is dissatisfied. Please give them a call between 9-5, Monday to Friday and they'll be glad to help you get the resolution you want.

National Arbitration and Conciliation Service

PHONE: 01788 538317

NFDA

Financial Services Complaints

If we are unable to resolve any finance related complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This is a free of charge service. You can call their consumer helpline on 0800 023 4567 or visit their website at www.financial-ombudsman.org.uk. If you prefer to contact them in writing you can email complaint.info@financial-ombudsman.org.uk or contact them by post at the Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

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