Workshop Controller

Job Introduction

Brindley Group are currently looking for a Workshop Controller to join our team at our busy Kia dealership in Wolverhampton.

You will be required to efficiently manage and support the day-to-day workflow within the busy Kia workshop, ensuring maximum productivity, exceptional customer service, and full compliance with brand and company standards. The Productive Workshop Controller will not only oversee workshop operations but will also assist technicians hands-on when required, contributing directly to productivity. Previous workshop experience is essential, and the ability to cover MOT testing would be a strong advantage.

Key Responsibilities

Workshop Efficiency & Productivity

• Allocate and monitor all workshop jobs to ensure effective utilisation of all technicians.
• Assist technicians productively when needed, including basic repairs, diagnostic support, and job progression.
• Maintain real-time control of job flow, prioritising and adjusting workloads to maximise output.
• Ensure all work is completed within agreed timescales and Kia manufacturer standards.
• Review daily and weekly productivity, efficiency, and utilisation figures and report KPIs to management.
• Ensure all completed jobs meet Kia quality and safety requirements before vehicles are released.

Workflow & Job Management

• Oversee job cards and ensure accurate documentation, job times, and repair details are recorded.
• Liaise closely with Service Advisors to ensure correct job prioritisation and customer expectations are met.
• Coordinate with Parts to ensure all required components are available for scheduled work.
• Oversee diagnostic tasks, warranty repairs, recalls, and ensure compliance with Kia guidelines.

Team Coordination & Communication

• Support, guide, and motivate the workshop team to maintain strong performance and high morale.
• Conduct daily workshop briefings to distribute workload and communicate key priorities.
• Work closely with the Aftersales Manager to review staffing levels, technical training needs, and overall workshop performance.

Quality, Compliance & Safety

• Ensure all technicians follow Health & Safety procedures, including correct use of tools, equipment, and PPE.
• Maintain a safe, clean, and efficient workshop environment at all times.
• Ensure all warranty and compliance documentation is completed accurately.
• Support audit preparations and maintain adherence to internal and Kia manufacturer processes.
• Assist with MOT responsibilities where qualified, and provide cover as needed (MOT licence desirable).

Skills & Experience Required

• Proven hands-on workshop experience in a main dealer environment (Kia experience advantageous).
• Ability and willingness to support technicians directly when required.
• MOT testing qualification preferred but not essential.
• Strong technical knowledge of modern vehicle systems and repair processes.
• Excellent organisational, leadership, and communication skills.
• Strong IT capability, ideally with DMS experience (Pinnacle beneficial).
• High attention to detail and commitment to quality and safety.

About You

• Professional, approachable, and confident communicator.
• Highly motivated, proactive, and able to solve problems effectively.
• A team player who leads by example and supports others.
• Customer-focused with a commitment to delivering excellent service.

Why Brindley?

Founded in 1931, Brindley Group stands as one of the largest privately and family-owned motor retailer groups in the Midlands. We employee locally over 300 and we are still growing. The Brindley Group currently represents 9 of the world's most prestige vehicle brands; in 13 dealerships across the West Midlands, we provide a fantastic working environment and we are committed to 'Developing Talent' and 'Building Careers'.