Service Manager

Job Introduction:

Brindley Group are recruiting for a Service Manager to join their Hyundai team based at West Bromwich.

Are you an enthusiastic, motivated person with great people skills looking for the next stage of your career?

Then we’d love to hear from you! Take the wheel of your career and join the Brindley Group as our next Service Manager.

We’re excited to welcome someone who’s ready to make a difference!

What We're Looking For:

• Proven Experience in the Motor Trade: Previous experience as a Service Manager or a similar role in the motor trade is essential.
• Strong Leadership Skills: Ability to motivate and manage a diverse team effectively.
• Customer-Focused Approach: A commitment to delivering outstanding customer service.
• Commercial Acumen: Solid understanding of financial performance metrics and the ability to achieve targets.
• Technical Knowledge: Understanding of vehicle repairs, servicing, and warranty processes.
• Organizational Skills: Strong multitasking abilities and attention to detail.
• IT Proficiency: Competence with service management software and MS Office.

Your Qualifications:

• Previous experience in the motor trade is essential.
• A full UK driving license.
• NVQ Level 3 or equivalent qualification in motor vehicle maintenance (preferred).
• Experience managing or supervising within a franchised dealership environment is advantageous.

Key Job Competencies:

Leads the Service Team

• Ensures all members of the Service team understand their role and monitors performance against agreed customer service targets.
• Leads the team by personally demonstrating and encouraging the skills and behaviours associated with a Customer First philosophy.
• Ensures that the Service team work closely with colleagues in Sales and Administration to deliver excellent customer service.
• Manages performance to achieve key targets and deliver continuous improvement.

Manages the Day-to-Day Operations

• Oversees the Service Department to ensure the achievement of key targets (e.g. workshop loading, labour sales, or parts sales).
• Ensures the Service team follow key processes in day-to-day working. VHC upsell a huge priority.
• Continuously reviews and improves Service processes and systems to deliver increased levels of customer satisfaction while maximising profitability and quality of workmanship.
• Manages stock visibility to ensure all necessary personnel have accurate information on availability and price.
• Works with colleagues across the centre to investigate and resolve customer complaints.

Manages and Develops Individuals

• Monitors staff training needs, ensuring training and development plans are in place and up to date for all members of the team.
• Works with individuals to address performance issues (e.g. by providing coaching).
• Assesses potential recruits for the Service team.

Provides Advice and Sign-Off on Key Issues

• Plans and manages resource requirements (e.g. consumables and specialist tools).
• Manages warranty claims processing, ensuring manufacturer’s requirements are followed.
• Manages the day-to-day activities of the Service team and drivers.
• Agrees on goodwill gestures and customer discounts.
• Designs local promotions, negotiates with relevant suppliers to achieve the best possible terms and monitors results accordingly.

Works as a Full Member of the Centre Team

• Works with colleagues on other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff).
• Acts as a full member of the dealership’s management team to take the business forward.
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.

If you have the experience and skills we’re looking for and are ready to take the next step in your career, we want to hear from you!