Service Manager

Job Introduction

Brindley Honda are currently looking to recruit a dedicated and experienced Service Manager to lead the aftersales team at our busy West Bromwich dealership. As Service Manager, you will be responsible for the efficient day-to-day operation of our service department, ensuring exceptional customer service, managing workshop productivity, and driving team performance. This is an exciting opportunity for a motivated individual to bring strong leadership, organisation, and communication skills to a fast-paced, customer-focused environment.

The Service Manager will have excellent organisational and communication skills. Previous experience (minimum 3 years) in a similar role is required. Due to the nature of the work, a full clean UK driving licence will be required.

This is a full-time, permanent role offering the chance to play a key part in the continued success of one of the world's most trusted automotive brands.

About the Role

• Assisting in the day-to-day management of the workshop
• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls
• Liaising with the Workshop to ensure customers vehicles are ready on time

About You

• You will have experience in a similar role involving workshop control
• You will be able to meet and exceed sales targets
• You will have the passion to deliver an excellent customer experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• You will have excellent organisational and communication skills and punctuality
• You will have great administrative skills with knowledge of dealer management systems

Why Brindley?

Founded in 1931, Brindley Group stands as one of the largest privately and family-owned motor retailer groups in the Midlands. We employee locally over 300 and we are still growing. The Brindley Group currently represents 9 of the world's most prestige vehicle brands; in 13 dealerships across the West Midlands, we provide a fantastic working environment and we are committed to 'Developing Talent' and 'Building Careers'.