See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
Yes we do! We have a range of options available, simply choose what suits you during our easy online buying process.
By using this service, you benefit from a 14-day money back guarantee. If your car is not your perfect car, you can exchange it for another or return it for a full refund.
Please see our our Terms & Conditions page, however we would like to try and help you before you cancel your order, so please contact one of our sales team to discuss this further. If you would like to amend your order you can speak to anyone of our sales team and they will happily process any amendments to your order.
Reserving a vehicle means we'll hold it in stock for you until you can view it in person and take a test drive. This enables you to ensure that it won't be snapped up by another motorist before you've had a chance to get behind the wheel yourself.
We will hold a vehicle for you for a 24 hour period, but can retain it for longer depending on the vehicle and your individual circumstances. Once you've reserved a vehicle, we'll get in touch to arrange your test drive, and discuss any further requirements you may have. During this time an appointment must be made for either a home demonstration or site visit to confirm your purchase and complete the sale.
We use a secured verified payment provider which utilises encrypted software protecting your card payment details. We do not store any of your card details.
Please speak to our sales team as soon as possible to review options.
You will need to speak to the finance company who the loan is with, they will be able to issue a settlement via post or email in most cases.
Yes! We welcome part exchanges. You can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left over after the settlement of your finance can be used towards your deposit. Don't worry about a thing, we will be happy to deal with everything for you and advise you every step of the way.
If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will be happy to give you back the difference. This would be paid to you after your new vehicle has been delivered.
Yes, assuming you have accurately described your part exchange vehicle, answered all the questions correctly and read our terms and conditions regarding part exchange your value will be guaranteed.
Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. However you will have to allow for any adjustment in your quotation if you part exchange was being used towards your deposit.
Yes, if both the vehicles are owned by you, or you have permission from the owner to use the vehicle a part of your order. Our sales team will be happy to help you.