Privacy Policy

The Brindley Garages Group comprises 4 companies who are all registered with the Information Commissioner’s Office (ICO) as Data Controllers.

Our registration numbers are:
W Brindley (Garages) Limited Z5178652
W Brindley Garages (Cannock) Limited Z5176787
Brincars Limited Z6738600
Central Car Clearance LLP Z3163376

We can be contacted by writing to the Group’s head office at 55 Penn Road Wolverhampton, WV2 4WW. Alternatively, you can email datamanager@brindley.biz

We process data to provide our customers and prospective customers with all relevant information regarding the enquiry made. From time to time we may record our telephone calls for training and monitoring purposes only.

Any data is held within a secure Dealer Management System (DMS), with high levels of encryption.

In addition to any contractual requirements for us processing your data, we will send you information periodically by Telephone, Email, Post or Text Message. Our "DMS" will hold details of this consent. You have the right to vary this consent at any time by emailing your new preferences to datamanager@brindley.biz

In addition to varying your consent, if you no longer wish to be contacted by us for marketing purposes, please advise by emailing datamanager@brindley.biz

If you instruct us to cease processing for marketing purposes we will do so as quickly as possible.

The data you provide us will only be shared with third party processors for us to meet the contractual requirements of your order and to enhance your experience by monitoring our customer service standards. This includes: -

  • Our panel of finance company partners should your car be financed
  • Our panel of General Insurance company partners (if applicable)
  • The guarantee provider for paint and interior protection products (if applicable)
  • The relevant service plan provider (if applicable)
  • Our delivery agents should our contract with you require us to deliver the vehicles or parts to you

None of your data is ever sold to third parties.

We may be legally obliged to disclose your personal information:
To the extent that we are required to do so by law; in connection with any ongoing or prospective legal proceedings; in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

You may instruct us to provide you with any personal information we hold about you, via a Subject Access Request. Upon receipt of such a request we will, after confirming your identity, provide all relevant data we may hold to you in the most practical format, unless otherwise stipulated, and as is reasonably possible. We may withhold personal information that you request to the extent permitted by law. If you instruct is to no longer process your personal data, we will do so as quickly as possible. If you instruct us to destroy any/all of your personal data, we may hold we will do so as quickly as possible and to the extent allowed by law.

Our data retention periods are reviewed on a regular basis and we will only hold your personal information as long as is deemed relevant for the required activity or as required for legal reasons or as stated in any relevant contract that we have in place with you.

Sharing

We share information within the Brindley Group of companies in order to offer you the full range of our services, but your personal data is not disclosed to any third parties outside the Group without your consent, unless that sharing is required as part of our sales contract with you.

If you consent to a credit search with respect to a finance application, then we will be required to submit your information outside of the group. This information will not be used for any other purpose other than to obtain a credit line, which we will communicate, to you and in addition you will receive further Privacy information from the relevant finance company

Manufacturers

We share information with the manufacturers we represent in line with our retailer agreements and in respect of safety and compliance specifications.

If your enquiry leads to the purchase of a new car, then for the purposes of warranty, registration and safety compliance we will share this information with the respective manufacturer.

IP Addresses

The additional cookies that run during your session will collate information regarding your computer in the form of server logs including where available your IP addresses, operating system, browser types regarding your systems administration.

This is for the purpose of statistical data, disabling cookies ensures that your IP address will not be recorded. You can update your cookie preferences in your browser settings. Please note that disabling cookies will ensure that your IP address will not be recorded.

We would request that the cookies are accepted, since they are used for:

  • Customisation of the website layout and content.
  • Recognition of when a user has visited and how many unique visits are received.
  • Remembering your preferences and settings.
  • Recognition of devices so as to not need to provide the same information on visits to the website.
  • Identification of errors for resolution.
  • Identification of what is relevant whilst browsing the website.
  • Collation of statistical and anonymous information around the use of our digital services.
  • Effectiveness of our website and online message.

Links

The Brindley Garages Group Website(s) may contain links to and from the websites of our partner networks and manufacturers.

In the event of you following these links, these websites will have their own privacy policies and Brindley Garages Group do not accept any responsibility or liability for these policies.

Brindley Garages Group would advise that you check these policies before you submit any personal information to these websites.

Social Networks

The website(s) associated with Brindley Garages Group may offer you opportunity to share or follow information about the business using third party social networking functionality; "share this", "like" or "follow" buttons.

We offer this functionality in order to generate interest toward our website and services among members of your social networks.

You should be aware that sharing personal information within a social network may result in that being collected by the social network provider. This could result in that information becoming publicly available in internet search engine results.

The Brindley Garages Group do not exercise or endorse controls, policies or practices or any third party social network that you may access through our websites.

Please read the privacy policy of any social network with which you may share information with.

We may update our privacy policy from time to time, so would advise that you check it each time you visit the website.

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